AI calling settings
Dialer cadence, compliance scripts, languages, and escalation rules (UI only).
Voice & language
English + Hindi dual prompts for metro markets.
Escalation & SLA
Builder-controlled transparency — no hidden auto-billing.
- Hot lead: transfer target < 20 seconds
- Warm lead: offer scheduled callback + WhatsApp recap
- Cold / no response: nurture via WhatsApp automation
DND hours respected per TRAI registry (mock toggle below).